This page is testing an online scheduler on the bottom right. This could get placed on the front page of the City's website if the initial tests are successful. Note, the scheduler can be made a clickable link in text or the placed as a widget at the bottom right. The colors can be changed, but to grab attention I made it red with white text.
I am also testing a LIVE CHAT software too. That is on Test Page 2. That software will allow a City staff member to text back and forth with a resident. And when a staff member is not available, OR it's after hours, a brief questionnaire can be filled out and then a staff member can either reply to questions OR enter into a live chat.